Get started with essential Desk.com features. For end-to-end configurations, see our setup guides.
Listen To Your Customers
Get more details about subjects Desk.com customers ask about frequently.
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- Setting Priorities for Each Channel Type
- List of Liquid Variables
- Desk.com API
- Forward Processing
- Using Custom Fields Throughout the Product
- Introduction to Next Generation Agent Console
- Personalize the Agent Console
- Agent Console Search
- Handling Twitter Cases
- Case Forwarding
- Navigating the Admin Console
- Managing Content
- Integrating Desk.com with External Applications
- Chatting with your Customer
- Exploring System Settings
- Understanding your Support Center
- Getting Fancy with your Support Center
- Customizing your Support Center
- Providing Multilingual Support
- Advanced Theme Editor
- Integrate Desk.com with Salesforce.com
- Step 1: Setting up the Salesforce to Desk Integration
- Step 2: How to show Desk.com Cases within your Salesforce Org
- Step 3: Publish Desk.com Activity to Salesforce Chatter
- Step 4: How to import old Desk.com cases into your Salesforce integration
- Setting up an Email Inbox
- Tracking Phone Cases
- Setting up Twitter as a Channel
- Using Chat as a Customer
- Configuring Forwarded and Aliased Emails Accounts
- Custom Fields for Case and Customer
- How to filter cases by interaction subject and/or body
- Using the Translation Management System to Alert you of Outdated Translations
- Case Routing by Filter
- Quick Start Guide: Set up Desk.com in 1 Hour
- Getting Started: Setup Desk.com for your retail or ecommerce company
- How do I Customize the Header Section of My Support Center?
- How do I Customize the Layout Section of My Support Center?
- How do I Customize The Index Page of My Support Center?
- What are the system requirements for Desk.com?
- How do I Customize the Article, Topic, and Search Results Pages of My Support Center?
- Customising Case Priority
- What happens to the old emails when we migrate a new email address into Desk?
- multiple email accounts
- Filtering Insights by Business Hours
- Selecting metrics