Find what you're looking for faster with Quick Search

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Note: This is an article that references the Classic Agent console. There is a Next Generation version of this article. See Agent Desktop Search.

We’ve just made it easier than ever to search for case information! With our new Quick Search feature, you can now search for what you’re looking for from anywhere in the Classic Agent console.

Screen view

You no longer have to click on the search tab to be able to quickly and efficiently search for all the case information you're looking for. Quick Search gives you the convenience of searching from anywhere you are in the Classic Agent console. For example, you can be in a case, and search for a word from the case, without having to open a new tab to do so! Simply type your search terms in the box. will display the search results in the search tab, just like before.

You can also make your search much more specific by using search operators. Not sure how operators works? Check out the Visual Advanced Search for an easy way to understand and use search.

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