Find what you're looking for faster with Quick Search
Last Updated -
We’ve just made it easier than ever to search for case information! With our new Quick Search feature, you can now search for what you’re looking for from anywhere in the Classic Agent console.
You no longer have to click on the search tab to be able to quickly and efficiently search for all the case information you're looking for. Quick Search gives you the convenience of searching from anywhere you are in the Classic Agent console. For example, you can be in a case, and search for a word from the case, without having to open a new tab to do so! Simply type your search terms in the box. Desk.com will display the search results in the search tab, just like before.