Using Desk.com Apps
Last Updated -
OverviewThis article will show you how to integrate with all the applications in Desk.com Apps. Integrate with other applications for communication, marketing, and project management.
Allows you to send off-hours notifications to your team when you get a critical inbound case from a particular customer.
Custom Web Actions
Allows you to connect almost any application to Desk.com by sending a message to your web-enabled application.
Allows you to alert a support room that a number of cases are getting old or that a particular queue needs attention.
Allows you to send messages to a team member to let them know they need to log in to Desk.com and handle a case.
Allows you to let a Campfire room know that a customer has responded to an important issue.
Allows you to use Desk.com to subscribe a customer to your mailing list in MailChimp.
Allows you to send an outbound text message to a customer when their issue has been solved; you can do this using the Desk.com Twilio integration.
Allows you to maintain multiple knowledge base sources, and engage with their communities in additional ways beyond Desk.com.