Create a New Story in a Pivotal Tracker Project
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Introduction: Creating a New Story in a Pivotal Tracker Project
Desk.com's Pivotal Tracker App helps you to add a story to an existing project so that you can track customer needs in your development projects. You can also use the Desk.com Pivotal Tracker app to add a note to an existing Pivotal Tracker story when new cases arrive needing that same escalation.
To install the App Go to Admin > Apps > Browse Apps, and look for Pivotal Tracker tile on the page and click on install..
Scroll down and look for Pivotal Tracker and click on Install
You'll need to know the Pivotal Tracker Token and Subdomain for the Pivotal Tracker account you're using, and the Room to which you're sending the Text message. Alternatively you can use your username and password.
An Action is the actual message you'll be configuring to send through Desk.com to your Pivotal Tracker Account when a Rule fires that matches the conditions you set. Under the Installed Apps > Pivotal Tracker click on Add Action to create a new Pivotal Tracker Action.
An example of an action is the following, written with Liquid variables to provide dynamic information about the current case: