Custom emails and your postmark mailbox

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​​PM:
  1. Create PM inbound mailbox (if they haven't already) (https://support.desk.com/customer/portal/articles/1433177-setting-up-postmark-mailbox)
  2. Set up your custom support email addresses to forward to your PM mailbox. (link to forwarding article: https://support.desk.com/customer/portal/articles/1345743-forwarding-email-from-other-email-providers). 
  3. Set up a PM outbound mailbox (or use existing) and remove reply-to field. (turn off all custom mailboxes). 
     
  4. Set up inbound interaction rules that use the reply-to field to set the outgoing reply from field (not sure how this will work in the future, but right now this step can be skipped)
  5. Send test email and test reply.

Associating Inbound Email To PM

If you are an existing customer without a Postmark mailbox, please set one up by following the instructions here

You probably have a support email in use already. If not, go ahead and make one. Once it is ready, all we need to do is forward the emails to our PM mailbox/email address (see Forwarding Email From Other Email Providers).

 

 



Hybrid:
  1. Create PM inbound mailbox (if they haven't already). 
  2. Set up your custom support email addresses to forward to your PM mailbox .(link to forwarding article)
  3. Set up your custom outbound mailbox and remove reply-to field. Turn off PM mailbox if applicable.
  4. Set up inbound interaction rules that use the reply-to field to set the smtp server to the correct outbound mailbox.
  5. Test