Enable Autocomplete for Case Address Fields
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Note: This is an article that references the Classic Agent console.
Autocomplete email addresses in a case reply when adding new recipients in the TO, CC, BCC fields.
Enable the autocomplete setting in the admin console.
- Go to Admin > Channels > Email > Advanced Settings.
- Turn Autocomplete agent emails to On.
From the Classic Agent console, as you type in the TO, CC, BCC fields of a case reply, you are presented with the email addresses of your agents in a drop-down.