Mobile iOS App

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​ Mobile, our native iPhone/iPad application, is available in the iTunes App Store! This version of the mobile app utilizes the Next Generation Agent UI. Refer to this article for feature updates and other important information.

Looking for the Android app? We've got you covered!

Note: To be simultaneously logged into mobile and desktop devices you must first login to your mobile app, then log into the web app version.

Get the App's native iPhone/iPad application, Mobile, is available in the iTunes App Store.

Use the App

  1. After launching the app, you will be prompted to enter your URL, e.g.,
  1. ​Enter your credentials. If you are prompted to "Grant access," check the box and tap OK.

Push notifications for iOS

You can configure which push notifications (if any) you would like through the mobile app.
  1. From the Case Filters panel in the mobile app, go to the global navigation menu, then tap the Settings icon.
  1. From the Settings menu, choose which notifications you want from "New cases" and "Cases assigned to me." 

  1. Select the scenarios you want notifications for and tap Done to save.​

See also

Note: Using a custom domain with Desk mobile requires an SSL cert.

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