Mobile iOS App

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​ Mobile, our native iPhone/iPad application, is available in the iTunes App Store! This version of the mobile app utilizes the Next Generation Agent UI. Refer to this article for feature updates and other important information.

Looking for the Android app? We've got you covered!

Note: To be simultaneously logged into mobile and desktop devices you must first login to your mobile app, then log into the web app version.

Get the App's native iPhone/iPad application, Mobile, is available in the iTunes App Store.

Use the App

  1. After launching the app, you will be prompted to enter your URL, e.g.,
  1. ​Enter your credentials. If you are prompted to "Grant access," check the box and tap OK.

Push notifications for iOS

You can configure which push notifications (if any) you would like through the mobile app.
  1. From the Case Filters panel in the mobile app, go to the global navigation menu, then click Settings.
  1. From the Settings menu, select which notifications you would like to receive such as New Case, Case assigned to me etc. When you're done, simply click the X to save your settings.

See also

Note: Using a custom domain with Desk mobile requires an SSL cert.

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