Next Generation Agent and Classic Agent

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Overview

The Desk.com Agent console is available in two versions: Next Generation Agent and Classic Agent. Next Generation is the new version of the Agent console. Classic Agent is the old version that will be deprecated. Both of which are currently available to toggle between from either Agent console:

Next Generation Agent

Classic Agent

Documentation for Next Generation Agent and Classic Agent

The support center will continue to host documentation for Next Generation Agent and Classic Agent until Classic Agent is deprecated.

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