Business Insights Concurrency Limiting

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Overview

The /v2/insights3/ endpoints have an additional rate limit. Due to the long-running nature of these requests and the amount of data they return, only a single /v2/insights3/ outstanding request is allowed at a time. Any request made while another /v2/insights3/ request is outstanding will result in a “429: Too Many Requests” error. This is the same response used for our rate limiting outside of Business Insights.

Impact

Scripts or 3rd-party apps may fail.

Exception

Requests made from Desk's UI are exempt from limiting. This limiting applies to the API only.

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