How to set your outbound mailbox/email address using a label

Last Updated -

When you set up an outbound mailbox, you set the "From" address that your customer will see the emails coming from. You may want to use labels to determine which outbound mailbox to use. This article will describe how to use labels to set your outbound mailbox.

1. Create your labels at Admin > Cases > Labels:

2. Create an Outbound Mailbox with the FROM and REPLY TO Address that you want to use at Admin > Channels > Email > Outbound Mailboxes:

3. Create an Outbound Interaction rule for each to assign the Outbound Mailbox Based on the Label at Admin > Cases > Rules > Outbound Interaction.

Make sure to create it as an email only rule. 

Repeat the above rule for the Support mailbox.

That's it! All you need to do now is set the respective label for the case and send your response. The outbound interaction rule will set the appropriate mailbox based on the selected label.