Setting object 'created_at' and 'updated_at' fields via API

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Both the updated_at and created_at are fields on various interaction types. So when creating or updating via the API, we sometimes allow you to set/update those fields depending on the interaction type. For more information, you can reference the Desk API document.

  Creating Updating
Customer Record No No
Company Record No No
Case Record Yes No
Draft interaction Yes Yes
Interaction Yes Yes
Private note Yes Yes