Last Updated -

Overview maintains a REST-based API to create and update assets such as cases, customers, macros, and knowledge base articles.

Note: we recommend only using Full-Time Agents when making API Calls. We bill Flex Agents for usage which may run up additional costs.

API Documentation

Find more in depth information about the API such as calls, supported programming languages, examples and guides at /

Can I write my own extensions to the API?

Currently, the API is accessible externally using a number of different common programming languages. If you have ideas for extending the API, please contact us.