What is an "invalid token" when I try to reset my password?

Last Updated -

Please Note: The following guide only applies to Admins or Agents who have a Desk.com account.

If you're trying to reset your password and you receive an error citing an "invalid token" or asking you for your token, it's likely that the link you clicked on to reset your password has expired. For security reasons, passwords are never sent out across the Internet. Instead a token will be sent to your email instead. This token is only valid for a temporary time however. This is why you may see this error message from time to time. 

To fix this, just head to your Desk.com Account login page, and click the "Forgot?" link again:  

Then enter your email address and click the "Reset My Password" button. The system will generate you a new link via email in a matter of moments.

If you don't receive the email from Desk, it's possible that you either entered the wrong email address or that your Agent/Admin account was removed from your Desk site. If that's the case, check that you've still got an account on your Desk site by asking your site's Administrator or email our support team.