Filter-Based Routing

Last Updated -


Filter-based routing combines the power of filters with the efficiency of case routing, allowing agents to specify the cases routed by their existing filters.

This allows agents to focus on high-priority cases (logic already built into the filter) and receive screen-pops when new cases arrive.

To read the knowledge article, check out Case Routing by Filter.

Visit the Desk  Video Support page  for more great video content.