Keyboard Shortcuts in the Next Gen Agent

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Overview

As a busy customer service agent, you need to to perform a number of repetitive tasks with a minimum of effort. Keyboard shortcuts are a great way to maximize your efficiency. 

Using Shortcuts

Let's start by looking at the Keyboard Shortcuts menu in the Next Gen agent console. You can select it from the righthand dropdown.



Or, you could use a shortcut!

When you type "?" the shortcut menu will appear on-screen. You just used your first shortcut!



Let's take a closer look:



Keyboard Shortcuts give you the freedom to navigate quickly and easily in the Next Gen console and your hands never have to leave the keyboard!