Consistent Desk.com Knowledge Base Article Styling

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Please Note: Desk.com removes ALL STYLING from Articles when you add them to a Case. This is because responses in and out of Desk do not support HTML or CSS. The info below is only for Article styling when shown on your Support Center.

Consistency is no easy thing, especially when it comes to knowledge base article styling! The key to article consistency is ensuring the article bodies themselves have mostly 'raw' text. That is to say, no styling, just text and basic markup (images, tables, headings).

Once you've ensured all your articles are 'raw', you can control the appearance / styling of all articles from one place; your web theme (learn more about web themes here).

Here's a video guide on how to ensure text is kept raw when bringing in text from websites or documents.