How do I remove the Article Suggestion from my Email form?
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1. Go to Admin
2. Click Channels, then select Support center
3. Click Web themes, then Edit your default theme that is being used
4. In the Edit Web theme page, click the Advanced themes tab
5. Navigate to the Email (New) section
6. Find and replace the code:
with the following code:
7. Save your changes by clicking Update
This line of code sets the form action for your Email form, and will bypass the search that displays suggested articles before submitting the Case that was created.