Use Canvas to Create an Article with Your Draft Agent Response
Last Updated -
Documentation on creating the app available here: Create an Article From Your Draft Response
Here's how it will work:
- Agent types a draft response to customer
- Agent clicks "Create Article" button in the Canvas App, within the Case
- A new tab will open and pull the Agent's draft reply into a new draft KB article. The Subject of the email reply will be pulled into title of the new article.
*Note that the User will need to have access to Content management in order to use this App. We recommend granting them at least Knowledge Base Administrator level access.