Use Canvas to Create an Article with Your Draft Agent Response

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Have you ever typed out a long customer response and wished you could easily create a Support Center Article out of your message? Use the power of Canvas to create an easy button that will allow your agents to immediately transfer their draft Agent response to a new Support Article!

Documentation on creating the app available here: Create an Article From Your Draft Response

Here's how it will work:
  1. Agent types a draft response to customer
  2. Agent clicks "Create Article" button in the Canvas App, within the Case
  3. A new tab will open and pull the Agent's draft reply into a new draft KB article. The Subject of the email reply will be pulled into title of the new article. 

    *Note that the User will need to have access to Content management in order to use this App. We recommend granting them at least Knowledge Base Administrator level access.