Reporting in Desk.com Webinar - Video + Slides

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Are you looking to learn more about Desk's out of the box reporting tool, Business Insights, and additional methods for data extraction like case exports and the API? If so, this recording and the enclosed documents will help you understand reporting capabilities and resources to get the insights your team needs.

Recommended and referenced resources from the webinar:
Slides used during the webinar are attached below. 

Having trouble viewing the video above? Review the previously recorded webinar here: https://sfdc.co/lXFda