MightyHive Customer Success Story

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"“By unifying our view of customer data through Service Cloud, we are now able to easily access the data needed to ensure a high quality and integrated customer experience; from real time customer support all the way to customer education."
- Anne Wilks, Director of International Business Operations | MightyHive


 

MightyHive migrates from Desk to Lightning Service Cloud

Challenge

As MightyHive’s team grew 20x year over year and internationally, each team was designing solutions in silos, creating multiple data sources and no unified view of the business Need for customized reporting that was accessible cross-company

Solution

Partnered with Torq Solutions for outcome, rather than functionality focused approach to migration Unified view of customer data across sales, account management, billing, consulting teams to create a single data source Killed Google sheets reporting for real-time, automated reporting in Salesforce