Introducing Salesforce Knowledge

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Salesforce Knowledge can serve as a single repository for storing your organizational knowledge. Knowledge articles can be:
  • Frequently asked questions, such as “How much storage does your product provide?”
  • Instructional steps, like how to set up your product.
  • Any knowledge you want to capture, for instance, guidelines to providing excellent customer care.
When you integrate your knowledge base with Service Cloud, your agents see related articles as they work on cases. This allows them to quickly attach useful articles to cases and close them with lightning speed! Salesforce Knowledge is the foundation of an efficient customer service center. 

Here is a short clip introducing Salesforce Knowledge!
Interested in setting up Knowledge in Lightning Service Cloud? Please See the Resources section below.