Consent Management: Track Customer Consent

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Track your customers’ approval for how your company interacts with them. To help you assess your compliance with various data protection and privacy regulations, we give you examples of common customer requests. And we provide details to help you determine the best way to comply with the regulations that apply to your company.

We can help you honor your customer’s request to receive only specific forms of contact from your company. Various data protection and privacy regulations are in place to respect your customer’s privacy. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company.

  • General Data Protection Regulation (GDPR), European Union
  • Gramm-Leach-Bliley Act (GLB Act), United States
  • Canada’s Anti-Spam Law (CASL)

If you have customers or users who request specific methods of contact from your company, review this common request and the related procedures.

Common Customer Request Things to Get You Closer to Compliance Things to Consider

Some of my customers don’t want to receive calls or email messages from my company.

Find and adjust customer information.

Delete information in these fields:

  • Phone
  • Mobile
  • Email
  • Mailing Address

Ask your customer about which forms of communication she allows for customer service purposes, and retain the information specific to those forms. Consider deleting information related to the ways in which she prohibits contact.