Restriction of Processing: Restrict How to Process Personal Data

Last Updated -

Prevent the processing of your customers’ data when situations require you to do so. We give guidance on how to restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company.

Some situations require you to prevent the processing of your customers’ data. We give you actions to consider so that you can work toward complying with the laws that are important to your company.

Various laws and regulations require you and your company to sometimes restrict the processing of your customers’ data. We’ve listed a few of the laws that are important to many companies collecting and processing their customers’ data.

  • General Data Protection Regulation (GDPR), European Union
  • Federal Rules of Civil Procedure, United States

If you encounter situations that require you to restrict data processing for any of your customers, review these common requests and the procedures related to them.

Common Customer Request Things to Get You Closer to Compliance Things to Consider

My customer doesn't want to surface as a top user, knowledgeable user, or be flagged in any way.

Flag the individual as HasOptedOutProcessing via the API.

Are there other places that this data is stored? Restrict processing on that data as well.

My customer filed a lawsuit against my company. It’s our policy to stop processing his data until we reach a settlement.

Find and delete customer information.

Export the customer’s data to retain it. You can also add notes for any other processing restrictions until you reach a settlement.

Restrictions can include the suspension of:

  • Sending email messages
  • Telephone calling
  • Soliciting in general