Service Cloud Lightning Implementation Journey

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Welcome to the Service Cloud Lightning Implementation Journey! This journey has been specifically created to get you up and running quickly on your new Service Cloud trial or existing Service Cloud org. We'll cover topics such as Preparing your Org, Setting up your Channels, Managing your Workflows, Boosting Productivity, Measuring Success and Managing Self-Service.

This journey will take you through 20 top-level setup steps, from adding users to building reports. You don't need to do all of the steps at once, and you can even skip steps that are not relevant for your business by using the Table of Contents on the right-hand side.

Good luck and have fun on your Journey. You've just begun to unlock the power of Service Cloud Lightning!