Quanergy Customer Success Story

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“Service Cloud helped us improve communication across our company. Salesforce reports also allow you to make quick business decisions.”

- Nathan Pascua, Customer Success Manager | Quanergy

 



Quanergy chose Service Cloud Lightning for fast scalability and increased transparency.

Challenge
Quanergy’s team tripled in size and needed a platform that would grow with them during their next phase.

Required coordinated communication across Service and the Business Development team that would not get lost in email. 


Solution
Used Desk Connect (bidirectional sync) so no data migration was needed.
Collaboration through Chatter delivers unprecedented transparency.
Custom case list views helps agents prioritize work and managers quickly assign cases and manage resource availability.


Results

  • Moved from a out-of-the-box tool to Service Cloud platform.

  • Reporting provided visibility into team productivity (response/close times) and allowed Quanergy to make quick business decisions.

  • Communicate across other customer-facing teams. They were able to see an improvement in collaboration because of Chatter.

  • Improved agent experience with case collaboration being at the forefront of how they handle cases.