Use Textile to Create Rich Text Markup i...

Overview

Textile is a lightweight markup language that uses a text formatting syntax to convert plain text into structured HTML markup. Desk uses Textile to make it easier and faster to send HTML-formatted information back to customers without having to manually code HTML within your tickets. This is great for styling and formatting your Case or Q&A replies. Textile works only for replies and does not work for notes.

Note: The Next Gen Agent does not have an option to preview the textile content, but the recipient will receive the formatted reply. There is a canvas application that can be installed to add the preview functionality in Next Gen Agent.

Enable Textile

Textile is enabled by default but you can check by going to Admin > Cases > Agents. Then verify "Allow Textile in Emails" is set to On. Once you enable it, you will see that responses in the Agent Console allow Textile. You can always preview any Textile with the Preview option.

Format your content

Textile	Preview
Header h1. Header 1 h2. Header 2 h3. header 3 h4. header 4
Emphasis this is for bold _this is for italic_ _this is for bold and italic_ +this text is underlined+
Block Quote Text bq. These are block quotes. Note the line gap before and after. Text
Block Quote Multiple Paragraphs Text bq.. First Paragraph of block quote Next paragraph of block quote. Note that the following paragraph should have p. p. Text
Ordered List # First list item # Second list item ## Second level list item # Third list item Third item continued #_ Fourth list item
Unordered List * An item in a bulleted list * Second Item of the list Second Level * Third level * Third Item # Mixed List 1 # Mixed List 2 * Fourth Item
Web Link "link text(title tooltip)":linkAddress Here is the link to "Desk.com(Desk.com's website)":http://www.Desk.com website
Add Image from a Link !imageurl(alt text)! Example: This link shows an inline image of a Penguin with the tool tip "Hi!" !http://upload.wikimedia.org/wikipedia/commons/thumb /b/be/Pygoscelis_papua.jpg/250px-Pygoscelis_papua.jpg(Hi)! Note: You can embed images that are hosted and public. Local images cannot be embedded.
Inline Code Snippets You can use @std::cout << "This is line of code";@ to print out a line in C++. However, there cannot be linebreaks in the quoted code
Block Code A sample Ruby program bc. # Output "I love Ruby" say = "I love Ruby" puts say I hope you liked it
Block Code with blank lines A sample Ruby program bc.. # Output "I love Ruby" say = "I love Ruby" puts say response = gets.chomp puts "You said: " + response p. I hope you liked it. Note the 'p. ' to stop the block quote.