How do I add a signature to my outbound emails?

Last Updated -

Users can create a signature in the Agent Settings. In the upper right of your agent screen click the Settings, and then select the signature tab.

When the agent sends an email response, the signature will automatically be added to the response the customer sees.  To conserve space in the agent dashboard it does not appear in the conversation view on the right. You can click the HTML preview link after the email has been sent to see what the customer sees.

For clients who created their account account prior to June 17th, 2011, an admin will need to update or replace your Email Reply Template as described in the Release Notice.