Clearing Browser Cache and Cookies

Last Updated -

If you are experiencing issues with you may need to reset your browser. Try to clear the browser's cache1 and if that doesn't fix the problem, try to removing the browser's cookies2.

The instructions for clearing the cache and cookies is different for each browser and version. 

If you are repeatedly having to perform any of these actions, please let us know so we may further investigate.

  1. cache: This is a place where information is temporarily stored, such as which webpages you’ve recently visited. The goal of having a cache is to retrieve data faster; for example, if you return to a webpage you’ve already visited, it will load faster.
  2. cookies: Cookies are small files stored on your computer by your browser when you visit a website, so the website can recall something about you the next time you visit it. For example, a cookie might be used to remember your username or pages on a website you’ve already looked at.
If you are still experiencing issues in your browser window, please ensure that you do not have any plugins installed in your browser window that could be effecting Desk. For further assistance, you can reach out to our support team at