Tuning Support Center Search Results

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Your Support Center search searches the content of the "Subject" and "Body" of the public articles as well as the Keywords associated with it. The results are sorted by relevance that is determined by the occurrence of each of the search terms in the articles.  

The Help Center search also searches "Questions and Answers". The results are sorted by relevance that is determined by the occurrence of each of the search terms in the subject, question and/or answer.  

To modify the search weighting, go to Admin > Channels > Support Center > Advanced Settings

  • Article Subject Weighting changes the importance of the Subject in the ranking of the search results.
  • Article Body Weighting changes the importance of the Main Body in the ranking of the search results.
  • Article Keywords Weighting changes the importance of the Keywords in the ranking of the search results.
  • Question Subject Weighting changes the importance of the Question in the ranking of the search results.
  • Answer Weighting changes the importance of the Answer in the ranking of the search results.

By default, all field weightings are set to 5 for equal weighting.