Setting up a Twitter Channel

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Connect your Twitter account to and handle cases created from Direct Messages, @replies, and mentions. You can also build rules and macros specifically for Twitter cases.

  1. Go to AdminChannelsTwitter > Add Twitter Account

  1. Authorize the app with Twitter. If you're already logged into Twitter, the Authorize app button​ will appear. Confirm that you're authorizing the correct Twitter account. If you're not logged into your Twitter account, you will be prompted to log in as part of the authorization process.

  1. Once you've authorized the app, you'll be taken back to your account to finish the process.  Click Add Twitter Account.

     4.  If you add multiple Twitter accounts, you can select a Default Reply Account from the dropdown. 


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