What are the system requirements for Desk.com?

Last Updated -

The Desk.com platform is designed to run in virtually any modern operating system and browser combination with very minimal overhead. We have listed the OS and browser combinations that we specifically test against and support, but it's likely that there are other browsers that will work just as well.

Agent Desktop, Admin Panel, Reporting & Analytics

For our Agent and Administration tools, we support the current and previous major releases of Chrome, Firefox, Internet Explorer, and Safari on a rolling basis. Each time a new version is released, we begin supporting that version and stop supporting the third-oldest version.

Support Center

For our Desk.com Support Center web sites, we support the current and previous major releases of Chrome, Firefox, and Safari on a rolling basis. Each time a new version is released, we begin supporting that version and stop supporting the third-oldest version.

DESK.COM SYSTEM REQUIREMENTS

Last updated May 2016

Agent Desktop, Admin Panel, Reporting & Analytics

Operating systems:

  • Mac 10.9+
  • Windows 8, 8.1, 10
  • iPad IOS 9

Browsers:
  • Chrome 48+
  • Internet Explorer 11 & Edge+
  • Firefox 45+
  • Safari 8 & 9

Cookies and Javascript must be enabled.
 
 
Processor: 
2 GHz or faster 32-bit or 64-bit
 
Memory: 
At least 4 GB 
 
Screen Resolution:
1024 x 768 for IPad
Optimal screen resolution is 1280 x 1024 or better 
 
Mobile Agent Desktop

Operating systems:

  • Apple iOS 9.0
  • Android 4.0.3+
  • *Windows Mobile is not currently supported

 
Customer Help Center
 
Operating systems:
  • Mac 10.8+
  • Windows XP, Vista, 7, 8, 8.1, 10
  • IPad IOS 8+
  • IPhone IOS 8+
  • Blackberry 5

Browsers:
  • Chrome 48+
  • Internet Explorer 11 & Edge+
  • Firefox 44+
  • Safari 8 & 9

Cookies and Javascript must be enabled.
 
Screen Resolution:
1024 x 768 or better
 

Widgets
 
Operating systems:
  • Mac 10.8+
  • Windows XP, Vista, 7, 8, 8.1, 10
  • IPad IOS 7+

Browsers:
  • Chrome 48+
  • Internet Explorer 11 & Edge+
  • Firefox 44+
  • Safari 8 & 9

Cookies and Javascript must be enabled.
 
Screen Resolution:
1024 x 768 or better

Note: This post was updated on 12/15/11 to clarify that this policy begins in January 2011.