Using the Outbox Filter
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Note: This is an article that references the Classic Agent console.
The Outbox filter is a pre-defined filter in the Classic Agent console that shows you outbound interactions and lets you know whether these cases are sending successfully or whether (in rare cases) they do not send successfully.You can use this filter to review the progress of outgoing interactions. The Outbox filter uses the outbound interaction status of "sending" or "error" to alert you to cases that are in the process of sending or have entered an error state.
Where can I find the Outbox Filter?
If you look closely at these cases when they are sending, you'll see an email envelope icon with an ellipsis:
How will I know when errors occur?
Errors in the email outbox filter are rare. When you see them, they will appear with a special icon and a pink background to alert you to see that there is an error, as shown below:
When you open a case having this error, you'll see a link to review or dismiss the error:
Example #1: The email didn’t send because you hit an email quota limit.
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