Verify a Desk.com Account

Last Updated -

Overview

In order to provide access to your support cases in the Agent Desktop, you need to verify your email address.

Steps

  1. To verify your account, log in to the Agent Desktop and choose settings from the top right drop-down.
 
  1. Choose the Verify link on the Account tab. This will send you an email.
 
  1. Check your email, and select the Verify My Email button.
 
  1. From now on, you can access help from the agent using the Get Help from the top right drop-down.
 
  1. The Get Help option takes you to the help center where you can view a history of your conversation with the Desk.com WOW Team.