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Desk to Service Cloud Guide

Lighting a path from Desk to Service Cloud

What is Service Cloud Lightning?

How to Get Started with Service Cloud Lightning

Service Cloud Lightning is the next generation of Service Cloud, specifically designed to provide any company, regardless of size, with a flexible, modern customer service platform. It gives you the s...

Desk to Service Cloud Product Update FAQs

Just want to talk to someone? We're ready and happy to help you. Reach out to us at support@desk.com. What is changing? We are announcing the retirement of the Salesforce Desk.com product...

Service Cloud Lightning Benefits Guide

What are the benefits to you of moving to Service Cloud Lightning? There are lots of benefits to moving to Service Cloud Lightning. To make things easier, and more relevant for you though, we ...

What Can You Do with Customer Community?

Here are five reasons to consider Community: 1: Build branded portals and communities in a snap. Use Lightning Community Builder and Templates to deploy your portal or community with drag-and-drop ea...

Introducing Salesforce Knowledge

Salesforce Knowledge can serve as a single repository for storing your organizational knowledge. Knowledge articles can be: Frequently asked questions, such as “How much storage does your product p...

Introducing Social Customer Service

You want to support your customers on their favorite social network. The ability to create and manage support cases by monitoring posts by customers on social channels like Twitter, Facebook, and Inst...

Introducing Salesforce Live Agent

Here is a short clip introducing Salesforce Live Agent Deliver a personalized service experience to your customers, or potential customers, by engaging them at just the right moment - on any device - ...

Service Cloud Essentials Webinar

Are you ready to connect with your customers in a whole new way? Learn how Service Cloud Essentials can help your business. We'll cover the following topics: explain what Service Cloud Essentials is, ...

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