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Lighting a path from Desk to Service Cloud
The Desk Migration Wizard is a free Lightning application that migrates your Desk case data (companies, customers, cases, interactions, notes, attachments) and article data (topics, articles, article ...
You have 3 options to export your Desk.com data to CSV. In this article, we'll review each option's pros and cons. Using the Desk API All Data Technical Using the Desk API, you can access all yo...
In prepping for your move from Desk to Service Cloud, it is important to consider that there is the potential for duplicate data in Service Cloud post migration. This is less of an issue if you are mo...
As of version 2.9.1, the Desk Migration Wizard comes with an Admin Tools tab that allows the deletion of previously imported records. This deletion tool will only delete records previously inserted...
How to use this guide: The purpose of this guide is to provide best-practices for importing standard Desk CSV export data into Salesforce. We have altered the format of the Desk exports in order to...
