Managing Duplicate Data
In prepping for your move from Desk to Service Cloud, it is important to consider that there is the potential for duplicate data in Service Cloud post migration. This is less of an issue if you are mo...
Migrating Your Data
Delete imported Desk data from Salesforce Org
As of version 2.9.1, the Desk Migration Wizard comes with an Admin Tools tab that allows the deletion of previously imported records. This deletion tool will only delete records previously inserted...
Migrating from Desk to Service Cloud via Data Loader
How to use this guide: The purpose of this guide is to provide best-practices for importing standard Desk CSV export data into Salesforce. We have altered the format of the Desk exports in order to...
