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Lighting a path from Desk to Service Cloud
The Desk Migration Wizard is a free Lightning application that migrates your Desk case data (companies, customers, cases, interactions, notes, attachments) and article data (topics, articles, article ...
Note: It is important to export any data you need from Desk.com prior to it being retired on March 13, 2020. You can continue to use the Desk.com API from now until that date to export data programmat...
In prepping for your move from Desk to Service Cloud, it is important to consider that there is the potential for duplicate data in Service Cloud post migration. This is less of an issue if you are mo...
As of version 2.9.1, the Desk Migration Wizard comes with an Admin Tools tab that allows the deletion of previously imported records. This deletion tool will only delete records previously inserted...
How to use this guide: The purpose of this guide is to provide best-practices for importing standard Desk CSV export data into Salesforce. We have altered the format of the Desk exports in order to...
