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Desk to Service Cloud

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Implementing Service Cloud Lightning

How to edit the knowledge layout

You may want to edit the knowledge layout to control what is displayed in your community, or which fields your agents need to edit when updating an article. For example, you may have extra fields that...

Adding reCaptcha to your community

In Desk.com you could enable /disable the Captcha to help prevent spam on your community. Salesforce reCaptcha. At its heart, Salesforce Communities are intended for use with logged in portal users so...

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