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Implementing Service Cloud Lightning

Omni-Channel Set-Up

Omni-Channel is a flexible, customizable feature, and you can configure it declaratively—that is, without writing code. Use Omni-Channel to manage the priority of work items, which makes it a cinch to...

Getting your knowledge articles live on Communities

After creating a Desk to Service Cloud Trial Org and importing your Topics and Articles from Desk using the Desk Article Migration Tool, you will likely want to make the articles that were published i...

Set up Communities

Communities are branded spaces for your employees, customers, and partners to connect. You can customize and create communities to meet your business needs, then transition seamlessly between them. ...

Set up Knowledge

Salesforce Knowledge allows you to add a a collection of articles with relevant information about your business called a Knowledgebase. Your internal agents can search for instructions on how to solve...

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