As of March 13, 2020, the Desk.com product is retired and no longer accessible.

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Implementing Service Cloud Lightning

Set up Knowledge

Salesforce Knowledge allows you to add a a collection of articles with relevant information about your business called a Knowledgebase. Your internal agents can search for instructions on how to solve...

Setting up a Community using the Wizard

Desk.com had a customer facing a portal called the Support Center as a one stop shop for your customers to access knowledge article, access the private portal to see their own cases, and submit new ca...

How to Add a CNAME for Desk.com to Service Cloud

Desk.com had the ability to use a CNAME to point your own domain name to your Desk.com url using these instructions. For example, in DNS you could point support.mycompany.com at mycompany.desk.com, ...

How to Update the Values in the Status Field

Service Cloud allows for you to customize the Status field. You can add more Status Levels, or Remove them. This is feature was a long time request in Desk, which doesn't allow for these edits to be m...

How to Update the Priorities field in Service Cloud

Service Cloud allows for you to customize the Priority field. You can add or remove Priorities levels. This feature was a long time request in Desk, which didn't allow for these edits to be made to th...

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