Your Personalized
Service Cloud Demo

Every customer is different, so let us give you a free personalized demo of Service Cloud and answer all your questions.

Desk to Service Cloud Guide

Lighting a path from Desk to Service Cloud

Implementing Service Cloud Lightning

Setting up Facebook with Social Customer Service

Overview Social Customer Service allows your support team to respond to customers on social networks like Facebook and Twitter. This article covers the steps required to add a Facebook page in Servic...

Setting Up Twitter with Social Customer Service

Overview Social Customer Service allows your support team to respond to customers on social networks like Facebook and Twitter. This article covers the steps required to add a Twitter account in Serv...

Implementation FAQ

Can I customize the way I view my cases in Service Cloud? Yes. You can create new list views and customize it based on a custom field. See this article for more details and step-by-step instruction...

Customizing the Console

Let's take a look at the Salesforce Lightning Console App User Interface. This is what your users see when they navigate to a specific record within Salesforce. To select objects, use the item menu...

Setting Up Email-to-Case

Let’s get your support emails flowing into Service Cloud! In the Email-to-Case setup section, you’ll be able to set up some email-specific settings as well as add your email routing addresses. Ema...

Customizing Case List View

Did you know that you can customize the way you view your cases in Service Cloud? Here's how! In the list view, click on the gear icon to open up the List View Controls, then click New. *Note...

Hana – The Desk.com Inspired Communities Theme

The Desk team has created a Desk-like theme for Salesforce Communities, Hana, that we are offering free to all Desk customers! Use the steps below to install the beta version of this theme. Use the fe...

Creating Reports

Your business has questions. Your Salesforce data has the answers. To find those answers, you'll likely need to turn to reports and dashboard. Here, we will talk about how to create a report! There a...

How to Implement Live Agent

Enable Live Agent From Setup in Salesforce Classic, enter Live Agent Settings in the Quick Find box, then select Live Agent Settings. Select Enable Live Agent. Click Save. Create Liv...

System Status

Agent Desktop

    Support Centers

      Case Channels

        Other Services

          More Info

          Business Insights

            Background Services