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Desk to Service Cloud

Lighting a path from Desk to Service Cloud

Customer Success Stories

Captricity Customer Success Story

"In the six years since we launched, our business has grown rapidly - as have our customer service needs. Service Cloud is the modern, intuitive and mobile-friendly service platform that we need to co...

SpotHero Customer Success Story

"At SpotHero, we're experiencing rapid growth and Service Cloud is able to keep up. Through its custom objects integrated with our backend, Service Cloud fuels our Heroes with the information and powe...

MightyHive Customer Success Story

"“By unifying our view of customer data through Service Cloud, we are now able to easily access the data needed to ensure a high quality and integrated customer experience; from real time customer sup...

Siroop Customer Success Story

"“We moved from Desk to Service Cloud within only three weeks. Today, we benefit from the integration into other Salesforce technologies, as we are able to handle our customer incidents end-to-end and...

Proctor Gallagher Customer Success Story

"“We experienced a smooth migration over just four weeks from Desk.com to Service Cloud." - Betty Wells, Director of Information Systems at Proctor Gallagher Proctor Gallagher Migrates from Desk t...

Quanergy Customer Success Story

“Service Cloud helped us improve communication across our company. Salesforce reports also allow you to make quick business decisions.” - Nathan Pascua, Customer Success Manager | Quanergy Qu...

Beam Suitable Tech Customer Success Story

“I did not have Salesforce admin experience previously, but I utilized Trailhead to help implement and perform admin tasks.” - Ryan Siemers, Success Technician | Suitable Technologies Suitabl...

Sun Basket Customer Success Story

“We migrated to Service Cloud to increase visibility into customer issues and react quickly to any ingredient quality concerns. Service Cloud offers us greater flexibility to customize the customer ex...

Mountain View Hearth Products Customer Success Story

“We migrated to Service Cloud to make it easier for our agents to troubleshoot and ultimately give our customers a better overall experience.” - Nicolette Covey, Co-founder | Mountain View Hearth Pro...

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