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Using Desk.com Apps

Create a New Story in a Pivotal Tracker Project

Introduction: Creating a New Story in a Pivotal Tracker Project Desk.com's Pivotal Tracker App helps you to add a story to an existing project so that you can track customer needs in your developme...

Post an Event to Mixpanel

Introduction: Post an event to Mixpanel using Desk.com The Desk.com Mixpanel App allows you to send information to Mixpanel to track that an action occurred - you might use this to record that the ...

Post an Event to Totango

Introduction: Post an event to Totango using Desk.com The Desk.com Totango integration allows you to send information to Totango to track actions on cases that occur in Desk. You might use this to ...

Using PagerDuty to Send an Off-Hours Notification

Introduction: Using PagerDuty to Send an Off-Hours Notification The Desk.com PagerDuty App allows you to trigger an off-hours notification to your Operations Team when a customer identifies a speci...

Integrate HipChat with Desk.com

Overview The Desk.com HipChat App allows you to alert your team instantly when you get a customer who requires extra attention. You can specify the custom message or room to post a HipChat message ...

Posting a Message to a Flowdock Room

Introduction: Posting a Message to a Flowdock Room Desk.com's Flowdock App allows you to let your development team know when an Agent has identified a case requiring extra attention from the deve...

Sending a GTalk Message from Desk.com

Introduction: Sending a GTalk Chat Message from Desk.com Desk.com's GTalk App lets you notify a team member or customer instantly that important changes have happened in their case by sending a G...

Adding a Customer to a MailChimp Mailing List

Overview Desk.com's MailChimp App gives you an easy way to add a customer to a MailChimp mailing list that you maintain. You may use the MailChimp App to add a customer to a specific MailChimp list...

Sending a Message to a Campfire Room

Introduction: Sending a Message to a Campfire Room with the Campfire Application Desk.com's Campfire App helps you notify a team that a case has changed state or that you need help. You can use t...

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