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Interacting with your Customer

Creating a Phone Case

Overview includes a Phone channel which allows you to create or log Phone cases. For example, when an agent receives a call, they can create a case for the customer to log the call and als...

Setting up a Twitter Channel

Overview Connect your Twitter account to and handle cases created from Direct Messages, @replies, and mentions. You can also build rules and macros specifically for Twitter cases, as well ...

Using Chat as a Customer

Introduction The Chat Channel is enabled by default and allows your customers to start a chat with your Agents. In this Article How customers initiate a chat What the chat looks like for a c...

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