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Interacting with your Customer

Setting up an Email Inbox

Overview You can connect to all the email addresses that your customers use to contact you in your Desk.com account and we'll automatically brings those emails in as filtered, prioritized cases f...

Tracking Phone Cases

Overview When a customer phone call comes in or, when you make a new outgoing call, Desk.com provides you with tools to track phone interactions. Enabling the Phone Channel Go to Admin >...

Setting up a Twitter Channel

Overview Connect your Twitter account to Desk.com and handle cases created from Direct Messages, @replies, and mentions. You can also build rules and macros specifically for Twitter cases. Go ...

Using Chat as a Customer

Introduction The Chat Channel is enabled by default and allows your customers to start a chat with your Agents. In this Article How customers initiate a chat What the chat looks like fo...