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Desk.com Admin

Enable Autocomplete for Case Address Fields

Note: This is an article that references the Classic Agent console. Overview ​ Autocomplete email addresses in a case reply when adding new recipients in the TO, CC, BCC fields. Steps Enab...

Change Company Name

Overview Set the name of your company in the Desk.com admin to display automatically in external communications, such as in support center and auto-acknowlegements. Prerequisites ​Administr...

Change the Smiley Images used for CSat

Customer Satisfaction (CSat) is the customer service rating feature from Desk.com. As you may have read on the CSat article, you can change a few things such as the questions and when the to ask cust...

Agent SSO via JWT Setup Details

See also: Overview: Agent Single Sign-on (SSO) via JWT and SAML 2.0 Agent SSO via JWT Setup Details Agent SSO via SAML 2.0 Setup Details Salesforce As SAML SSO Identity Provider ...

Agent SSO via SAML 2.0 Setup Details

See also: Overview: Agent Single Sign-on (SSO) via JWT and SAML 2.0 Agent SSO via JWT Setup Details Salesforce As SAML SSO Identity Provider Setting up SAML at your Identity Provider ...

Using the Portal Users page

Overview The Portal Users page allows you to view and manage customer login profiles that have registered for your Support Center (Private Access). From this page you can search for users, check thei...

Gmail Sending Quota Issues

Overview Most businesses send and receive a high volume of emails during peak seasons. If your business uses Gmail, there's always the possibility of hitting your email send quota during those extr...

A Guide to Customer Satisfaction (CSat) in Desk.com

Customer Service is one of the most under-utilized competitive advantages. Companies focused on customer service use feedback to create and retain happy customers. Research illustrates that unhappy ...

How to re-send emails that are stuck in the outbox

Sometimes, if for any reason there is a network issue, hiccup, or a disconnect on your network, desk will continue to retry to connect to your mail server. As a result, occasionally email can get stuc...

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