Desk will be retired in ....

Your Personalized
Service Cloud Demo

Every customer is different, so let us give you a free personalized demo of Service Cloud and answer all your questions.

Support Center

We’re here for you. Find articles, help, and advice for getting the most out of

Business Process Best Practices

Setting Up Routing and Alerts for Chat Cases

Note: This article explains case routing setup for both the Next Generation and Classic Agent console. Overview This article shows how to use the routing feature to prioritize your chat cases so t...

System Status

Agent Desktop

    Support Centers

      Case Channels

        Other Services

          More Info

          Business Insights

            Background Services