Support Center

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Support Center Customization

Understanding your Support Center

Overview This article gives you the necessary resource to optimize your Support Center for the best self-service experience. By combining your Knowledge Base and Questions & Answers in a sing...

Getting Fancy with your Support Center

Desk.com is a powerful tool, and with a little bit of HTML and tech savvy, you can make your Support Center look and feel however you want. You can implement advanced features that will create a the e...

Customizing your Support Center

Overview This article shows how to customize the appearance of your Support Center using simple branding changes in the Web Themes editor. You can do things like add a header image or use your com...

Providing Multilingual Support

Overview Desk.com’s Multilingual Support feature allows you to use different, translated versions of your Support Center content for 53 different languages. You can display the articles in your S...

Advanced Theme Editor

Overview The Advanced Theme Editor allows Desk.com Admins to customize the appearance of their Support Center. You can always contact sales@desk.com to discuss any Professional Services Design pac...

Using your Own Domain Name

With Desk.com you can set up your own domain for your Support Center, rather than using the Desk.com provided URL; ie; http://support.mysite.com in lieu of http://mysite.desk.com. This article explain...

Setting Up an SSL Support Center

If you're using your own domain name for your account rather than your desk.com address (eg. support.yourdomain.com rather than yoursite.desk.com) and you deal with sensitive information or you want y...

Create a Transparent Logo

Overview You can add a transparent logo by simply adding a little custom code to your Page Header. This will allow your logo to display without a border. Steps Go to Admin >...

Building a Multi-brand Support Center

What is Multi-Brand? Multi-Brand is a feature from Desk.com (included in the Pro and Business Plus plans) that allows you to create multiple support centers, all tied to your single Desk.com acc...