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Support Center

We’re here for you. Find articles, help, and advice for getting the most out of Desk.com.

Support Center Customization

Click-to-Enlarge Images Within Articles

It's true that pictures paint a thousand words. But sometimes, large pictures can be difficult to see when scrunched into an article. Wouldn't it be great to give your users the ability to click any i...

Allow customers to search their My Cases page

All Desk sites come with a customer-facing support center portal. Each portal has an optional Private Access feature that you can enable to allow your customers to signup, login, and view / interact w...

Support Center Showcase

Every Desk.com site comes with a Desk-hosted customer-facing support center. Your team has full access to your support center code (HTML, CSS, JavaScript, Liquid), unlocking unlimited potential to cus...

Auto-Acknowledgement Theme Editor Tool

Have you ever thought "wouldn't it be great if you could make sweet looking Auto-Acknowledgement Theme, that is on brand, yet just pops, and takes less than a minute to make from start to finish"? D...

Adding Subtopics to your Support Center

If you want to group your knowledge base content without having to create additional brands you can use this theme hack to add headings to create sections of subtopics. Install our Responsive Theme...

Multilingual Customer Satisfaction (CSat)

Steps to Configure Multilingual Customer Satisfaction. Go to Admin > Cases -> Customer Satisfaction. Disable Use my Portal for CSat. Go to Admin > Content -> Snippets. Sear...

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