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How to Use Task Management in Zapier

If you've ever found yourself in need of setting a task-based reminder for a case in, look no further. The amazing Zapier app can help you accomplish this since it's not inherently built int...

Integrating with Talkdesk

Overview With the Talkdesk integration, your agents can easily know everything about the caller. They can track their previous interactions, listen to call recordings, open previous support requests ...

How to Import Customers Using Zapier

Overview To import customer records into from another application, you could use the Desk API or use the services of our WOW services team. The CSV import scripts here use Desk API to import...

Uninstalling Google Talk from your Desk account

Uninstalling Google Talk from your Desk account What is Google Talk? Google Talk is an instant messaging service built on open protocols. Google has opened its IM service so that you can hook y...

Building Your First Canvas App Using Node.js

Canvas allows you to integrate web applications within the Next Gen agent. You develop and host a web application and then reveal it in the agent via an iFrame. This knowledge article will w...

Facebook messages caused by anonymous users has recently upgraded to the Facebook Graph API v2.0, which is the latest and most optimized version of the Facebook API. With some of the new security added in this upgrade, you may be seein...

Integrating with SalesforceIQ

Overview Note: This integration is available to all Pro Plan and Business Plus Plan customers. To receive access to this feature today, please send an email to and request...

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