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Integrations

Okta Agent SSO Setup

Overview Okta is a platform for connecting applications using SAML authentication. Okta can implement and manage Agent logins to Desk.com and other applications in one central location with a singl...

OneLogin Agent SSO: SAML Authorization setup

Overview OneLogin is a platform for connecting applications. OneLogin can implement and manage Agent logins to Desk.com and other applications in one central location with a single set of credentia...

How to Push CSAT Ratings to Slack

This article shows you how to configure a notification from Desk to Slack anytime a customer leaves a happy or sad CSAT rating. Note: In this example we use the two smiley face rating system, but thi...

Canvas: Intro to Advanced Integration URLs

iFrame Integration URLs: iFrame and Canvas Two new options have been added to the “Open Location” options list. Both of these new options only apply to Next Gen Agent and are directly related to ...

Shopify Integration

This a Shopify integration built for Desk.com using Canvas. Note that you will need to be on the Pro or Business Plus pricing plan for Desk.com to use Canvas. This integration is only available for th...

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