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Putting the Agent's Name in the Email From Field

Overview Many organizations use the Agent's name in the "From" field of their email responses so that when customers receive correspondence from them, there is a more personal feel to the customer s...

Troubleshooting - Email Sending

Desk.com doesn't actually send the emails you use to communicate with your customers. Desk.com simply connects to your provider's SMTP server to send the email messages. In the event that an email ca...

Setting Up A Secure SMTP Server On Rackspace

If your site is hosted with Rackspace and you are having trouble using the SMTP server you may have to replace smtp.emailsrvr.com with secure.emailsrvr.com in the SMTP Host area along with using SMTP...

Setting up a Microsoft Office 365 Mailbox

Connecting your Microsoft Office 365 Mailbox using IMAP is as easy as connecting to other hosts. First, navigate to Channels→Email→Inbound Mailboxes in the Admin then click "Add Mailbox". In the new s...

Creating Twitter Searches and Filters in Desk

Overview Desk.com provides powerful tools to manage your social media accounts including the ability to create cases from relevant tweets about your brand, your products, or phrases and keywords im...

Changing the Look and Feel of Replies

The Default Template Desk.com provides a standard template for all outgoing emails. The template is designed to keep your interactions with your customer organized and neat — replies to your custom...

Customizing the Live Chat Button

Overview Desk.com provides a Chat channel that you can use to communicate with your customers in real time. Note: Before you start editing or adding a new Chat Widget theme, you first need to have s...

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