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Business Insights

Business Insights Terminology Guide

Welcome to Business Insights! Here is a terminology quick links for you to learn what each report type does, and some of the other exciting Business Insights features, like customizing reports using o...

Business Insights Customizable Dashboard

Overview Want to see how your business is doing at a mere glance? With Desk.com's Business Insights Customizable Dashboard, you get widgets that track key performance indicators across your custome...

Business Insights Standard Dashboard

Overview Want to see how your business is doing at a mere glance? With Desk.com's Business Insights Standard Dashboard, you get widgets that track key performance indicators across your customer se...

Business Insights - Metrics Glossary

In Business Insights reports, Desk.com provides a number of metrics you can use for tracking overall support performance. Below, we define each reporting metric so you can understand how each one is c...

Business Insights - Overview Report

Learn about what Metrics mean. Want to know more about the Business Insights Metrics? Check out our full Metrics Glossary. Overview Report The Overview Report is designed to be the one stop s...

Business Insights - Groups Report

The Groups Report in Business Insights is where you will go to see reporting broken down by Groups. You will be able to see metrics for all groups and you'll even be able to then view reports for the ...

Business Insights - Agents Report

The Agents Report in Business Insights provides metrics around your agent's overall performance. In this report, you will be able to see metrics for all your agents and from this report, you can also ...

Business Insights - Labels Report

Overview The Labels report in Business Insights allows you to see activity by label attached to the case, both applied by agents and through rules or macros. You’ll see statistics for each label ap...

Business Insights - Custom Fields Report

The Custom Fields report in Business Insights provides metrics around Custom Field activity, applied by agents manually or through workflow rules and macros. You’ll see statistics for each custom fiel...

Business Insights - Macros Report

Macro Report The Macros report in Business Insights is where you will go to see reporting on your macros. You will be able to see statistics for macros applied to all cases for the specific time per...

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